Shipping & Returns
Shipping & Return Policy – Pakistan
Shipping Information
Delivery Time:
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Major Cities: 2–4 working days
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Remote Areas: 4–7 working days
Shipping Charges:
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Orders above PKR 3,000: Free shipping
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Orders below PKR 3,000: Flat rate of PKR 99.
Courier Partners:
We use trusted courier services like PosEx, & Pakistan Post Office to ensure fast and reliable delivery.
Order Processing:
Orders are processed within 24 hours of confirmation. You will receive a tracking number via SMS or email once the order is dispatched.
Return & Exchange Policy
Eligibility for Return/Exchange:
We accept returns and exchanges within 7 days of delivery, under the following conditions:
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The item must be unused, in its original packaging, and with tags intact
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Reasonable proof of purchase (e.g., order number, invoice)
Non-Returnable Items:
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Used or damaged products
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Items bought on final sale or clearance
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Custom/personalized orders
Return Process:
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Contact our customer support via WhatsApp, email, or phone within 7 days of receiving your order.
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Our team will verify your request and provide return instructions.
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Ship the item back using any courier of your choice (return shipping to be paid by customer unless the item was faulty or incorrect).
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Once we receive and inspect the product, your exchange or refund will be processed within 5–7 business days.
Refunds:
Refunds are issued via:
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Bank transfer
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Easypaisa/JazzCash
📞 Customer Support
Have questions? We're here to help:
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Phone/WhatsApp: +92 322 961 6383
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Email: royaltrends.pk@gmail.com
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Working Hours: Mon–Sat, 10 AM – 5 PM